Kara Trivunovic

Micro-moments in email: underused and underestimated

Author: Kara Trivunovic

Email is a mature channel, though it is constantly evolving. As an industry we have been talking about getting the right message, to the right person, at the right time – but we haven’t yet mastered it. However, today’s consumer demands a level of relevance and understanding from the brands they interact with in a much more sophisticated way than ever before.

Why email is the most dependable tool for loyalty marketers

Author: Kara Trivunovic

Recognizing and honoring loyal customers doesn’t always mean you have to have a formal loyalty program. By nature, email subscribers tend to be those that are more brand loyal or brand engaged as driven by the source of subscription. Being able to bring loyalty themed elements in to your email message provides a sense of recognition of the customer and a nod to your appreciation for the relationship that exists. With the increased availability of data, at various customer touches, a brand’s ability to discern loyal behavior is more readily available and actionable than was once possible.