Email is an ever-evolving channel. As technology keeps advancing, new email innovations continually emerge. However, many marketers are leery about including them in their programs because they don’t understand how these innovations work.
As consumers, we’ve come to expect receiving offers, discounts and promotions from the loyalty programs and brands we follow for pretty much every holiday. We also expect a discount or offer in celebration of our birthday. And, even another offer right after we’ve made a large purchase, to try and get us to shop again. There’s usually no lack of offers or promotions when it comes to loyalty programs. While some of these loyalty engagement tactics do work, they’re also expected and anticipated. They also don’t necessarily make customers feel valued, appreciated, respected or grateful- which are four of the six positive emotions that drive loyalty, according to Forrester Research.
The doctor-patient relationship is evolving. A century ago, doctors made regular house calls and patients relied entirely on doctors’ expertise for diagnosis and treatment. In today’s connected world, with unfettered access to information and increased individual autonomy, consumers are actively involved in their treatment plans. They research online, make suggestions about medications to their healthcare providers and expect to be an informed partner throughout the decision-making process.