In this two-part series, I'll look at the buying power of Latinos and the different segments of this evolving market to debunk common myths
As a frequent traveler, I have strong brand loyalty to a specific airline, car rental company and hotel chain. One of the few perks of business travel is collecting rewards and using them for great family vacations. As a marketer I’m keenly aware of the benefits loyalty programs provide as well as the customer experiences I receive as part of these programs. This includes understanding the ways in which travel companies market to me when I am in flight or on property. During one recent stay at my favorite hotel brand I noticed a missed marketing opportunity that I thought was a good lesson for all marketers. Here’s what happened.