The right message at the right time
Epsilon conducted a pilot test using Agility Harmony’s Scheduling intelligence (SI) feature to help the retailer fine-tune the timing of their marketing messages. To determine the optimal email send times, the SI tool analyzed six months of their customer behavior, including email response patterns, subscriptions, opens, clicks and devices used to open emails.
Because the analytics technology is integrated with Harmony, they could send emails at different times to different people based on the best time to reach each person. SI-enabled messages arrive in the recipient’s inbox at or right before the time that they’re most likely to engage.
For an enhanced data set, the retailer participated in the contributor model, which pools their event data with the event data of other contributors. This allowed for an even more accurate send time than using their data alone.