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Fulfilling a QSR’s market share craving

A leading quick service restaurant (QSR) chain wanted to speak to existing customers and capture additional market share by engaging relevant consumers online. Epsilon helped them attribute online and offline sales to campaigns without first-party data, connect with the right audience and measure the marketing impact.

  • blue chat box message icon


    total messaged revenue
  • Green finding customers icon


    unique purchases (1.6 orders per person)
  • orange increasing arrow icon


    average return on ad spend

QSR restaurant howwedidit

Messaging the right customers at the right time

Epsilon MarketView data allows brands to understand consumers based on where, when and how much they spend. Using this data, we helped the QSR chain find consumers who purchased from their restaurants and at their three top competitors. Then the QSR was able to target these customers with cross-device video and display ads featuring messages, offers and menu items personalized to each individual.

Epsilon’s accurate consumer recognition and persistent connections allowed the QSR chain to measure both online and offline sales that these ads drove. And thanks to our unique ability to continuously message existing and competitors’ customers, the QSR increased both revenue and market share. The campaign drove $5.1 million in total messaged revenue by influencing 196,000 unique purchases (with an average of 1.6 orders per person).

Epsilon data and messaging services delivered a $40 average return on ad spend and helped this QSR capture market share from competitors.

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