Case Study
Epsilon supports the launch of
Whole Foods' new 365 stores with
benchmark-busting engagement

Project

Customer engagement

Services

CRM strategy

Agility Harmony email campaign

Creative services

Industry

Retail

THE STORY

Whole Foods was about to launch their new venture: 365 by Whole Foods Market stores, where high-quality products sell at everyday low prices. As they prepared to debut the brand and open the first stores, they wanted to engage customers and build a foundation for a successful loyalty program. They turned to Epsilon to supplement 365’s lean marketing team.

THE SOLUTION

Working on a very aggressive schedule, Epsilon created a multi-touch campaign in Agility Harmony, our digital messaging platform, including welcome and registration confirmation emails and a weekly newsletter. We incorporated CRM best practices, and carried 365’s look and feel across all emails for effective brand building and consistent user experience.

The Results

The email campaign achieved excellent engagement, helping 365 by Whole Foods establish the early customer connections they were looking for. It performed significantly better than industry benchmarks for unique open and click rates, including a 460% higher click rate for the registration confirmation email and an 88% higher open rate for the weekly newsletter.

Equally important, Epsilon’s Agility Harmony solution positions the brand for the future — for building customer relationships and loyalty over time. Harmony’s dynamic modules and nimble wireframes will make it easy for 365’s internal team to efficiently create personalized 1:1 emails as they collect more customer data.

88%

higher open rate
365's weekly newsletter achieved an
open rate 88% higher than the
industry benchmark.


"Epsilon partnered with us to create best-in-breed CRM strategies and was extremely flexible working within the realities of our start-up environment."

-Natanya Anderson, Senior Director of Marketing 365, Whole Foods Market

More Case Studies

YardHouse thumbnail Final.jpg