Harmony

Bring your customers personalized, cross-channel messages in the moments that matter most
With award-winning technology, unparalleled customer insights and world-class service, Epsilon Harmony delivers on the promise of personalization. Helping you create the most relevant conversations in each customer's preferred channels, across their entire journey.

PROVEN PERFORMANCE

Some examples of the industry-leading revenue growth, efficiency and relevance we drive for clients.
411%
increase in campaign revenue
2X
more productive campaign build
26%
increase in conversion rate

See our award-winning email campaign that drove higher revenue and higher average order value (AOV) for Coach using deep personalization.

Are you making the right connections across each customer’s journey?

Drive intrigue

You want to start conversations on the device each customer is most likely to engage on, with content they’ll care about.

Engage & convert

You want to keep the dialog going based on their actions (and inactions), to move them to closer to purchase.

Close & support

You want to deliver timely post-purchase messages that remind them you have their back.

Build conversations & loyalty

You want to continue to stay relevant and top-of-mind, so you can drive loyalty for years.

There may be roadblocks in your way

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Aligning & activating data
Data comes from everywhere, and it’s messy. It’s hard to pull it together and use it the right ways.
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Making real-time decisions
By the time you act on a decision, your customer has moved on—and the communication feels fragmented.
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Creating & managing content
Managing all your content is time-consuming, and it’s hard to scale up and treat customers like individuals.
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Selecting the best channels
After you’ve figured out a message to deliver, do you know what to say next—and where to say it?
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Measuring holistically
If you don’t know your marketing’s true impact on your business, have you really learned anything?
Take the quiz to see where you are in your messaging journey, and to get tips on improving your strategy.

We'll help you:

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Achieve full customer views

Have a deep understanding of who they are, what they buy and how they buy, to create unique, personal conversations across their channels and devices.

More about Data
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Predict real-time decisions

Others say they can do it, but they usually miss the mark. With real-time campaign responses to customers’ behaviors and actions, you’ll help them find, learn, engage and buy when and how they want it. They’ll feel for themselves how much you value their relationship.

See an example
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Personalize messages when they matter

Using powerful machine learning, every message you deliver is customized in real time at the best moments. Decisions are made in milliseconds about the message’s audience, content, timing, location, device, recommendations, subject line, sequencing and more.

See an example
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Create strategic, high-impact campaigns

You’ll drive real business outcomes—and you’ll be able to prove it, with access to real-time dashboards that measure your goals against all your customers’ online and offline activity.

Hear from our client
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Benefit from world-class strategic services

You don’t have to figure any of this out on your own. With our extensive strategic services and support, you always have a partner on your side—helping you build, execute and learn from your campaigns.

Learn more on strategic services

REAL CLIENT RESULTS

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Delivering the customized experiences customers want and expect

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Dynamic campaign creative in emails to drive client activation

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Launching new brand stores with benchmark-busting engagement

Let us help you start building the highest-performing customer conversations. Contact us

Epsilon Harmony is a digital email and mobile messaging platform that enables personalized, relevant conversations between you and your customers. You’ll connect with them on an individual level across all their digital devices and channels in the moments that matter most.

Epsilon Harmony is an end-to-end marketing solution. Dedicated to giving you everything you need to find, engage, convert, retain and grow the very best customers for your organization.

Epsilon Harmony is your partner to drive advanced personalization and business outcomes optimized for driving revenue and growth.