SALT LAKE CITY, Adobe Summit, The Digital Marketing Conference — March 25, 2014— Epsilon, the global leader in creating customer connections that build brand and business equity, and Adobe (Nasdaq:ADBE), today announced a global partnership to deliver next generation technology and strategic solutions that enable clients to create long-term profitable customer relationships. As part of the agreement, Epsilon will incorporate Adobe Marketing Cloud solutions into their Agility Loyalty Platform.
Epsilon’s Agility Loyalty is a fully integrated, state-of-the art loyalty platform offering data, analytics and transactional rules-based functionality that empowers clients to be successful in the face of new loyalty demands. Through the partnership, Epsilon will utilize Adobe Marketing Cloud solutions to optimize the customer experience, extend reach to new and existing customers and breathe new life into brands.
“Epsilon and Adobe’s combined expertise provides our clients with a complete solution that allows them to maximize customer loyalty marketing programs,” said Andrew Frawley, President of Epsilon. “This relationship with Adobe and the investments we are making in our loyalty solution serve to reinforce our commitment to bring our clients the most comprehensive solutions to address their marketing needs and business goals.”
Together, the marketing services of Epsilon and Adobe enhance brands’ capabilities to deliver exceptional digital experiences. Adobe Experience Manager, the industry’s leading Web experience management solution, is the first solution leveraged by Epsilon to provide personalized content to customers. Experience Manager enables marketers to organize, create and manage the delivery of creative assets across online channels, including the web, mobile sites and apps, and communities. Relevant content is stored within Experience Manager Assets, and creative content is added and delivered to individual users in real-time through the Agility Loyalty platform. Other Adobe Marketing Cloud solutions to be incorporated with Epsilon’s Agility Loyalty offering include: Adobe Analytics, Adobe Campaign, Adobe Media Optimizer, Adobe Social, and Adobe Target.
“Adobe Marketing Cloud is a complete set of integrated solutions that help marketers maximize impact and revenue,” said Jim Sink, vice president, global alliances, Adobe. “When combined with Epsilon’s clear leadership in loyalty programs, this partnership will help brands to better understand and connect with their customers in ways that once were only dreams.”