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Forrester: Why retailers struggle with identity management

In order for retail brands to understand and react to what customers want, they need an identity management program that recognizes each person across every interaction with their brand.

But this research from Forrester Consulting commissioned by Epsilon shows that fewer than half of retailers can do it.

Learn what’s stopping retailers from truly knowing each customer—and how they can improve. In this infographic, you will gain a better understanding of: 

  • Why retailers struggle with identity resolution
  • What retailers risk from an ineffective identity resolution program 
  • The benefits of getting identity resolution right 

And if you're interested in learning more about identity resolution's impact across industries, check out the full Forrester study. 

See the infographic